FAQs (Frequently Asked Questions)

WHERE ARE YOUR DOG BEDS MADE?

All dog beds offered at Oscar & Lulu — including our premium Oscar & Lulu beds and the full range of Snooza beds — are proudly designed and made in Australia using high‑quality, durable materials chosen for comfort, longevity and sustainability. Core beds are manufactured locally to ensure superior craftsmanship and performance.

HOW DO I CHOOSE THE RIGHT SIZE?

Sizing can vary by bed style and your dog’s sleeping habits, but as a general guide:
Small: ~5–10kg (e.g. Maltese, Pug)
Medium: ~10–20kg (e.g. Beagle, Cocker Spaniel)
Large: ~20–50kg (e.g. Labrador, Golden Retriever)
For curled sleepers, choose snug; for stretchers, select a slightly larger size. Refer to the product’s size chart for exact measurements.

ARE ALL COVERS WASHABLE?

Yes — every bed we sell includes fully removable, machine‑washable covers. This helps keep your dog’s sleep space fresh, hygienic and looking new for longer. Many Snooza beds also have washable inner inserts or components for extra convenience.

HOW LONG WILL MY BED LAST?

Unlike inexpensive beds that may need replacing multiple times over a few years, our premium Oscar & Lulu beds and Snooza beds are built to last. Crafted with industry‑leading materials and construction, they offer lasting comfort and resilience, with many customers enjoying years of use.

HOW LONG DOES MY ORDER TAKE TO PROCESS?

Please allow up to 5 business days for your order to be processed and dispatched. Once shipped, you’ll receive confirmation and tracking details.

HOW CAN I BUY A DOG BED?

You can purchase directly from our online store — simply browse the Dog Beds category and add your chosen products to cart. Orders must be paid in full at checkout.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, Afterpay and major credit cards for secure and flexible checkout.

ARE MY PAYMENT DETAILS SECURE?

Yes — our checkout is secure, and when you see the PayPal symbol you are on a protected payment page. PayPal does not share your financial information with Oscar & Lulu.

HOW MUCH IS SHIPPING?

We offer free standard shipping Australia‑wide on all orders.

CAN I SEND YOU A PHOTO OF MY PET ON THEIR NEW BED?

Absolutely — we love seeing happy pets! Send photos to orders@oscarandlulu.com.au and we may feature them in our gallery or on social media. Please make sure you have the rights to use the images.